Double Guarantee

 

For your peace of mind we offer not one guarantee, but two - we call this our Double Guarantee


14 day, money back guarantee
We appreciate that when you are buying leather handbags, purses and wallets from an online store, you can't touch them and feel the quality for yourself. We are so confident that you will be happy with the quality of any of our products that we will allow you 14 days in which to return your purchase and ask for a full refund if you are not entirely satisfied. If you are in the UK, we will even refund the your original postage and packing charge.

Please see our returns and refunds page for more information.

Guarantee against faulty manufacture
Most of the products we sell are brand names or High Street stores 'own brand' products. This in itself guarantees a certain level of quality control and quality of workmanship.

Our own excellent reputation and 14 day money back guarantee is another major reason why we do not sell substandard products, however occasionally mistakes do occur especially when you bear in mind that many of these products are hand made.

Our aim is to offer at least the same quality of service as that given by High Street stores. Therefore if a product purchased from us becomes faulty due to a manufacturing defect within 6 months from the date of purchase we will, at our discretion, repair it or replace it with the same or a similar product. Please note an allowance must be made for 'wear and tear' and that goods cannot be replaced if a repair can be effected. Please contact us via our contact form in the first instance, stating the nature of the problem and when the purchase was made.

If you would like more information, please don't hesitate to contact us using the CONTACT form at the top of this page.