Returns, cancellations & refunds

 

We want you to be happy with your purchase,

if you're not, just return it as detailed below

 

You have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods.Our company policy extends this to 14 days. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Returns

If you wish to return (or are considering returning) a product that you have ordered from us, please be aware of the following terms that apply:

  • Arrived damaged, faulty or incorrectly supplied:  If the products you receive are damaged, faulty or incorrectly supplied then you must inform us via our CONTACT form at the top of this page within 14 days and preferably within 48 hours of recipt. Our Returns Department will then liase with you to organise the return of these goods. We will pay the reasonable cost of getting the goods back to us (as agreed with you prior to returning). You must take reasonable care of the products that you wish to return and not use them. Products should be returned in a brand new, never been used condition, with all the tags attached and in the original packaging.

  • Not suitable or changed your mind:  If the products you received are not suitable or you have simply changed your mind, then you must inform us via our CONTACT form at the top of this page within 14 days and preferably within 48 hours of recipt. Our Returns Department will then liase with you to organise the return of these goods. You will be liable for the cost of return postage. You must take reasonable care of the products that you wish to return and not use them. Products should be returned in a brand new, never been used condition, with all the tags attached and in the original packaging.

  • Faulty manufacture or defect:  If your purchase was originally fine but has since become faulty and you consider this to be a manufacturing defect covered by guarantee, please inform us in the first instance via our CONTACT form with a short description of the problem and we will email you back. We can assure you that we will do all we can to make you happy. We sell literally thousands of items a year and receive very few back - we're sure this is why we have customers who have been returning to us for over ten years.

  • Damage during the course of returning products:  If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.


If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged, faulty or incorrectly supplied goods, we may be able to offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we have had to arrange collection.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

Refunds:

  • Arrived damaged, faulty or incorrectly supplied:  Provided products are received back in a brand new, never been used condition, with all the tags attached and in the original packaging, we will refund the full cost of the product. We will also pay the reasonable cost of getting the goods back to us (as agreed with you prior to returning), as well as re-imbursing the cost of your original postage charge, if you paid one. If you received free postage and by returning an item, you would now be liable to a postage charge, we reserve the right to deduct that charge from your refund.

  • Not suitable or changed your mind:  Provided products are received back in a brand new, never been used condition, with all the tags attached and in the original packaging, we will refund the full cost of the product. We will also re-imburse the cost of your original postage charge, if you paid one. If you received free postage and by returning an item, you would now be liable to a postage charge, we reserve the right to deduct that charge from your refund. You are liable for the cost of getting the goods back to us.

  • Damage during the course of returning products:  If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.